Customer's Satisfaction is our Prime Priority. Keeping Customer's Trust in Mind, We Revised our Refund/Replace Policies Very Convenient and Easy. Here are Major Point of our Policy.
1. ATS care of our customers and we provide 3 days Money Back Guarantee in case your product is eligible for a refund, you can get your preferred refund method at our web site. The shipping fee will not refund along with the amount paid for your returned product. Note Warranty Void if parcel open checked by customer at the Time of delievry.
Conditions for Returns
a.The product must be unused, unworn, unwashed and without any flaws.
b.The product must include the original tags, user manual, freebies and accessories.
c.The product must be returned in the original and undamaged manufacturer packaging/box. Do not put tape or stickers on the manufacturer’s box.
d.If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
2. The time required to complete a refund depends on the refund method you have selected. The expected processing time mentioned is after we have received your product (4-7 working days) and it has undergone a quality control (1-2 working days)
3. We give you warranty that changed the way online shopping was being done in Pakistan. We are not just the trend setters but the first store in Pakistan to have a fully functional Returns policy & refund policy and most importantly made other stores follow this trend in order to confirm the safety of our & other customers across Pakistan.
4. For Damage Product Complaint Must Share a Unboxing Video Evidence as mention on call / Dispatch sms / Mentioned at Flayer. otherwise Claim Rejected.
5. ATS has a refund policy for all our products so you can be sure that the item you have purchased online has no manufacturing fault or defects then we will give you a refund. Note:- Delivery Charges are not refundable. Used and Damaged Retail Packing Product also not Eligible for Return.
6. If you don't like the item or dissatisfied with item, and want to replace & refund, so no don't worry. We will happily replace & refund the product. We are including in top store in Pakistan to have a fully functional Returns policy & refund policy across Pakistan.
7. If the product is not working properly, we recommend you to please call on our official number 03-111-778-555 https://wa.me/923111778555 and register your complaint. you can also submit a compalint at https://www.autotransformsstore.com/complaint Our Technical team will call you back, enquire about complaint, brief/guide about complete operational procedure. Most probably, it will start working because we send all products after testing.
8. Electronics products only have Exchange policy; Electronics products are non-refundable.
9 . Although There is only Check Warranty in Physical Store.